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No. 10 (2025)
Marketing

Articles

IMPROVING CONSUMER RIGHTS PROTECTION MECHANISMS IN UZBEKISTAN’S AUTOMOBILE DELIVERY SYSTEM: LEGAL FRAMEWORKS AND DIGITAL TRANSFORMATION DIRECTIONS

Published 2025-10-31

Authors
Raupov Abdurahmon Ilhomovich
Affiliation
Head of Department at the Competition and Consumer Protection Committee of the Republic of Uzbekistan
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Abstract

This article examines the current state of consumer rights protection in Uzbekistan’s automobile delivery system, focusing on regulatory compliance, warranty disparities, service infrastructure, and digital transparency. Based on consumer complaints record ed between January and August 2025, the study identifies recurring issues such as untimely vehicle delivery, insufficient warranty coverage, lack of Uzbek -language user information, and the absence of unified digital monitoring for after-sales services. Us ing national legislation and empirical field data, the study proposes an integrated model for enhancing consumer confidence through digital service book systems, unified online registries, and insurance -based warranty mechanisms. The findings emphasize the importance of harmonizing warranty policies, introducing electronic monitoring tools, and ensuring transparency and linguistic accessibility in the automotive market, in alignment with the “Digital Uzbekistan – 2030” national strategy.

Keywords

consumer rights, automobile market, digital warranty systems, after - sales services, service centers, delivery delays, digital economy, competition policy

References

  1. Government of Uzbekistan. (2020, October 5). Decree on the “Digital Uzbekistan – 2030” Strategy. Collection of Legislative Acts, No. 41.
  2. Law of the Republic of Uzbekistan. (2021, March 15). On Protection of Consumer Rights (Revised edition). Collection of Legislative Acts, No. 10.
  3. Competition and Consumer Protection Committee of Uzbekistan. (2025). Analytical Report on Consumer Complaints and Automobile Delivery Practices. Tashkent: Committee Publications.
  4. OECD. (2022). Consumer Policy and Automotive After -Sales Markets: Digital Transparency and Trust. Paris: OECD Publishing. https://doi.org/10.1787/auto -eco- 2022 -en
  5. UNCTAD. (2023). Digital Economy Report 2023: Governance and Consumer Protection. Geneva: United Nations Conference on Trade and Development.
  6. World Bank. (2022). Enhancing Consumer Confidence in Automotive Trade and After -Sales Services. Washington, DC: World Bank Publications.
  7. Mirziyoyev, Sh. M. (2024). The Strategy of New Uzbekistan and Directions of Digital Reform. Tashkent: Uzbekistan Publishing House.
  8. Agency for Standardization of Uzbekistan. (2013). National Standard O‘zDSt/GOST 30389 –2013: Classification and General Requirements for Automotive Services. Tashkent.
  9. Benщhr, Iris, and Hans -W. Micklitz. "Consumer protection and human rights." Handbook of Research on International Consumer Law, Second Edition. Edward Elgar Publishing, 2018. 16-34.
  10. Bychko, Marina A., et al. "Consumer Rights Protection in a Digital Space: Problems and Ways of Their Solution." Economic Issues of Social Entrepreneurship. Cham: Springer International Publishing, 2021. 205 -215.

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