Asosiy navigatsiya menyusiga o'tish Asosiy kontentga o'tish Sayt quyi qismiga (futer) o'tish

XIZMAT KOʻRSATISH SOHASIDA STRATEGIK MENEJMENTNING ROLI VA AHAMIYATI

Tashkilotlar
a Buxoro davlat texnika universiteti “Iqtisodiyot va menejment” kafedrasi assistent oʻqituvchisi
b Buxoro davlat texnika universiteti “Iqtisodiyot va menejment” kafedrasi stajyor -oʻqituvchisi

Annotatsiya

Ilmiy maqolada xizmat koʻrsatish sohasida strategik menejmentning roli va ahamiyati nazariy hamda amaliy jihatdan tahlil qilingan. Xizmatlar sektorining oʻziga xos xususiyatlari, raqobat muhitining kuchayishi va raqamli transformatsiya sharoitida strategik boshqaruvning zarurligi ilmiy asosda yoritilgan. Tadqiqot jarayonida strategik menejmentning xizmatlar sifatini oshirish, raqobatb ardoshlikni taʼminlash va barqaror rivojlanishga erishishdagi ahamiyati asoslab berilgan hamda mamlakatimiz xizmat koʻrsatish korxonalari misolida tahliliy xulosalar ishlab chiqilgan.

Kalit so'zlar

strategik menejment, xizmat koʻrsatish sohasi, xizmatlar sifati, raqobatbardoshlik, raqamli transformatsiya, barqaror rivojlanish


Adabiyotlar ro'yxati

  1. Ansoff, I. (1987). Corporate Strategy. Penguin Books, 251 p.
  2. Porter, M.E. (2008). The Five Competitive Forces That Shape Strategy. Harvard Business Review, 86(1), pp. 78 -93.
  3. Mintzberg, H., Ahlstrand, B., & Lampel, J. (2009). Strategy Safari: A Guided Tour Through The Wilds of Strategic Management. Free Press, 406 p. № 1 2-SON DEKABR, 2025 -YIL
  4. Kaplan, R.S., & Norton, D.P. (1996). The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press, 322 p.
  5. Hamel, G., & Prahalad, C.K. (1994). Competing for the Future. Harvard Business School Press, 327 p.
  6. Barney, J.B. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), pp. 99 -120.
  7. Johnson, G., Scholes, K., & Whittington, R. (2008). Exploring Corporate Strategy. Pearson Education, 892 p.
  8. Zeithaml, V .A., Parasuraman, A., & Berry, L.L. (1990). Delivering Quality Service: Balancing Customer Perceptions and Expectations. Free Press, 226 p.
  9. Gronroos, C. (2007). Service Management and Marketing: Customer Management in Service Competition. John Wiley & Sons, 483 p.
  10. Lovelock, C., & Wirtz, J. (2011). Services Marketing: People, Technology, Strategy. Pearson, 648 p.
  11. Grant, R.M. (2016). Contemporary Strategy Analysis. John Wiley & Sons, 504 p.
  12. Wheelen, T.L., & Hunger, J.D. (2012). Strategic Management and Business Policy. Pearson, 912 p.
  13. Hill, C.W.L., & Jones, G.R. (2013). Strategic Management: An Integrated Approach. Cengage Learning, 528 p.
  14. Kim, W.C., & Mauborgne, R. (2005). Blue Ocean Strategy. Harvard Business School Press, 256 p.
  15. Osterwalder, A., & Pigneur, Y . (2010). Business Model Generation. John Wiley & Sons, 288 p.
  16. Kotler, P., & Keller, K.L. (2016). Marketing Management. Pearson, 832 p.
  17. Drucker, P.F. (2008). Management: Tasks, Responsibilities, Practices. HarperBusiness, 864 p.
  18. Rumelt, R.P. (2011). Good Strategy Bad Strategy. Crown Business, 336 p.
  19. Thompson, A.A., Peteraf, M.A., Gamble, J.E., & Strickland, A.J. (2014). Crafting and Executing Strategy. McGraw -Hill Education, 496 p. № 1 2-SON DEKABR, 2025 -YIL ,

Yuklab olishlar

Yuklab olish ma’lumotlari hali mavjud emas.