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Son 10 (2025)
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O‘ZBEKISTONDA AVTOMOBILLARNI YETKAZISH TIZIMINDA ISTE’ULCHILAR HUQUQLARINI HIMOYA QILISH MEXANIZMLARINI TAKMONLASH: HUQUQIY NOMONLAR VA RAQAMLI TRANSFORMATSIYA YO‘NALISHLARI

Nashr etilgan 2025-10-31

Mualliflar
Raupov Abdurahmon Ilhomovich
Tashkilot
O‘zbekiston Respublikasi Raqobat va iste’molchilar huquqlarini himoya qilish qo‘mitasida bo‘lim boshlig‘i
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Annotatsiya

Ushbu maqolada O‘zbekiston Respublikasida avtomobil yetkazib berish tizimida iste’molchi huquqlarini himoya qilishning hozirgi holati, normativ -huquqiy talablar, kafolatdagi tafovutlar, servis infratuzilmasi va raqamli shaffoflik masalalari tahlil qilinadi . 2025 -yil yanvar –avgust oylarida qayd etilgan iste’molchilar murojaatlari tahlili asosida avtomobillarni o‘z vaqtida yetkazib bermaslik, kafolat xizmatlarining yetarli darajada ta’minlanmasligi, davlat tilidagi foydalanuvchi ma’lumotlarining yo‘qligi hamd a yagona raqamli monitoring tizimining mavjud emasligi kabi takrorlanuvchi muammolar aniqlangan. Milliy qonunchilik va empirik dala ma’lumotlariga asoslanib, tadqiqotda iste’molchilar ishonchini oshirishga xizmat qiluvchi raqamli servis kitobchalari, yagon a onlayn reyestr va sug‘urta kafolati mexanizmlarini o‘z ichiga olgan integratsiyalashgan model taklif etiladi. Tadqiqot natijalari kafolat siyosatini uyg‘unlashtirish, elektron monitoring vositalarini joriy etish hamda avtomobil bozorida shaffoflik va til jihatdan ochiqlikni ta’minlash zarurligini ta’kidlaydi. Ushbu yondashuv “Raqamli Oʻzbekiston – 2030” milliy strategiyasi maqsadlariga toʻliq mos keladi.

Kalit so'zlar

isteʼmolchi huquqlari, avtomobil bozori, raqamli kafolat tizimlari, sotuvdan keyingi xizmatlar, servis markazlari, yetkazib berishdagi kechikishlar, raqamli iqtisodiyot, raqobat siyosati № 10-SON OKTA BR, 2025 -YIL 451

Adabiyotlar ro'yxati

  1. Government of Uzbekistan. (2020, October 5). Decree on the “Digital Uzbekistan – 2030” Strategy. Collection of Legislative Acts, No. 41.
  2. Law of the Republic of Uzbekistan. (2021, March 15). On Protection of Consumer Rights (Revised edition). Collection of Legislative Acts, No. 10.
  3. Competition and Consumer Protection Committee of Uzbekistan. (2025). Analytical Report on Consumer Complaints and Automobile Delivery Practices. Tashkent: Committee Publications.
  4. OECD. (2022). Consumer Policy and Automotive After -Sales Markets: Digital Transparency and Trust. Paris: OECD Publishing. https://doi.org/10.1787/auto -eco- 2022 -en
  5. UNCTAD. (2023). Digital Economy Report 2023: Governance and Consumer Protection. Geneva: United Nations Conference on Trade and Development.
  6. World Bank. (2022). Enhancing Consumer Confidence in Automotive Trade and After -Sales Services. Washington, DC: World Bank Publications.
  7. Mirziyoyev, Sh. M. (2024). The Strategy of New Uzbekistan and Directions of Digital Reform. Tashkent: Uzbekistan Publishing House.
  8. Agency for Standardization of Uzbekistan. (2013). National Standard O‘zDSt/GOST 30389 –2013: Classification and General Requirements for Automotive Services. Tashkent.
  9. Benщhr, Iris, and Hans -W. Micklitz. "Consumer protection and human rights." Handbook of Research on International Consumer Law, Second Edition. Edward Elgar Publishing, 2018. 16-34.
  10. Bychko, Marina A., et al. "Consumer Rights Protection in a Digital Space: Problems and Ways of Their Solution." Economic Issues of Social Entrepreneurship. Cham: Springer International Publishing, 2021. 205 -215.

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